Return Policy

Right of Withdrawal for Consumers

(A consumer is any natural person who, when entering into a legal transaction, is acting primarily outside of their trade, business, or profession.)

Information on Withdrawal

Right of Withdrawal

You have the right to withdraw from this agreement within 14 days without giving any reason.

The withdrawal period is 14 days from the date:

- on which you, or a third party designated by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods in a single order and these are delivered uniformly; or

- on which you, or a third party designated by you, who is not the carrier, has taken possession of the last goods, provided you have ordered one or more goods in a single order and these are delivered uniformly.

 

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. You can do this via email at: support@DressTheCity. You may use the attached model withdrawal form, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this agreement, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this agreement. We will make the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back the goods immediately and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that items purchased on sale are final and cannot be returned.

Reasons for Exclusion and Expiry

The right of withdrawal does not apply to contracts:

- for the supply of goods not prefabricated and made to the consumer's specifications or clearly personalized;

- for the supply of goods that are liable to deteriorate or expire rapidly;

- for the supply of alcoholic beverages, where the price was agreed upon at the conclusion of the contract, and which can only be delivered after 30 days and whose current value depends on fluctuations in the market which the entrepreneur cannot control;

- for the supply of newspapers, periodicals, or magazines, except for subscriptions.

The right of withdrawal expires early in contracts:

- for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal is removed after delivery;

- for the supply of goods which, after delivery, are by their nature inseparably mixed with other items;

- for the supply of audio or video recordings and computer software in sealed packaging if the seal was removed after delivery.

 

Sample Cancellation Form

Please contact us via the following email address before returning the goods: info@DressTheCity

The return address on our packages is not our return address. Upon request, you will receive our return address by email.

If you wish to cancel the contract, please complete this form and send it by email to:

I/we (*) hereby withdraw from the contract concluded by me/us (*) regarding the purchase of the following goods (*)/the performance of the following service (*):

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

________________________________________________________

Address of the consumer(s)

______________________________________________________

Signature of the consumer(s) (only if communicated on paper)

_________________________

Date

 

(*) Delete as appropriate.