Shipping Policy
What is the delivery time?
The delivery period consists of two stages:
- Processing Time: Within 1 business day after your order, it will be checked, approved, and packaged. Your package will then be prepared for transport.
- Delivery Time:
- South Africa: 8-14 business days
Shipping is handled by PostNet (South Africa).
*All shipping times are exclusive of customs delays. Delays may occur during busy periods such as Christmas, Black Friday, and New Year.*
What does shipping cost?
We offer our customers free premium shipping worldwide. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After the package is shipped, you will receive an email with a tracking number.
You can track your order here: https://dressthecity.com/apps/parcelpanel
For logistical reasons, the shipment may be sent in multiple parcels.
My tracking number isn't working?
It may take up to 5 business days for the location to be updated. We ask for your patience. If tracking provides no information, please contact us.
The delivery period consists of two stages:
- Processing Time: Within 1 business day after your order, it will be checked, approved, and packaged. Your package will then be prepared for transport.
- Delivery Time:
- South Africa: 8-14 business days
Shipping is handled by PostNet (South Africa).
*All shipping times are exclusive of customs delays. Delays may occur during busy periods such as Christmas, Black Friday, and New Year.*
What does shipping cost?
We offer our customers free premium shipping worldwide. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After the package is shipped, you will receive an email with a tracking number.
You can track your order here: https://dressthecity.com/apps/parcelpanel
For logistical reasons, the shipment may be sent in multiple parcels.
My tracking number isn't working?
It may take up to 5 business days for the location to be updated. We ask for your patience. If tracking provides no information, please contact us.